FAQs

How can I order?

Placing an order with us is simple! You have the option to order online via our website, phone up for send a postal order. We accept the following credit and debit cards: VISA, MasterCard, Euro card, JCB, Maestro, Solo, Delta and VISA Debit cards

Online

When you have chosen the item(s) you would like to purchase, just click the "add to basket" image. When you are ready to finalise your order, click the "checkout" link at the top of the web page and proceed to our simple and secure payment processing section.

Our payment system utilises Secure Socket Layer (SSL) technology with 128-bit encryption, an extremely secure on -line payment system thus ensuring security and privacy for any information that you send to us. Your credit card numbers are encrypted and securely transmitted to us and you will see the padlock or key icon denoting the security on the bottom of your taskbar when you submit your order details. We use Protx certificated SSL services to give you complete piece of mind when shopping with us.

Telephone

If you would like to order over the telephone or would like a bit of advice please call 020 8144 6954

Mailorder

Please post your order along with a cheque to:

Croquet Online Ltd
4 Church Road
Thame
Oxfordshire
OX9 3AJ
United Kingdom

Where do you deliver to and how much will it cost?

Free delivery to UK Mainland excluding parts of Scotland

Parts of Scotland and UK offshore £20 per 20kg

The postcodes affected are BT, PA, PH, DD, AB, IV, KW, HS

For the rest of Europe; Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Liechtenstein, Luxembourg, Netherlands, Poland, Portugal, Ireland, Slovakia, Slovenia, Spain and Sweden delivery is charged at £20 per 20kg

For delivery enquiries outside of these countries please email info@croquetonline.com

Orders placed by 1pm will be shipped from our Warehouse the same day.

Orders with UK Mainland (excluding Scottish Highlands) destinations are delivered on a next day service with DPD - you will receive an email with tracking information and contact numbers once the item is shipped out.

Orders heading off shore or outside the UK are delivered through the Interlink Network, orders will take between 3 to 8 days depending on the location - you will receive an email with tracking information and contact numbers once the item is shipped out.

For your own security a signature is required on delivery. Please ensure that the delivery address is occupied and someone can accept the delivery. We suggest putting a business address as your delivery address to ensure it is delivered.

What is your returns policy?

We guarantee the quality of our products and maintain the standards by inspecting all items prior to despatch. We want you to be happy with your purchase and offer a replacement or refund policy valid for 14 days from delivery on any of our products. Returned items must be in original condition and packaging. When returning a product please ensure you obtain proof of posting, as we accept no responsibility for items lost in the post. Based on your preference, we will either replace the item free of charge for faulty products or provide a refund.

Are my details sold on to anyone else?

No. Your details are held on our system for the purpose of your order only and we do not sell your details to any other external companies, organisations or mailing lists.

What are your terms and conditions?

A. General

In these conditions of sale: The "company" means Croquet Online Ltd; the "purchaser" means the person ordering or buying goods from the company. No contract between the purchaser and the company shall exist until the purchaser's order has been accepted by the company. The order shall be deemed to be accepted once the company has authorised the purchaser's payment. It is the intention of the company that all terms of a contract between the purchaser and the company are contained in this document and in the descriptions of goods provided this website (www.croquetonline.com) for items. If the purchaser wishes to rely on any variation to these terms he/she is asked to ensure that such variations are confirmed in writing to the company before he/she places an order. To protect your own interests please read these terms and conditions carefully before placing your order.

B. Despatch and Payment

Unless otherwise specified the price quoted is the actual item cost. A delivery charge is added to the item separately with the cost displayed within the item description and added at checkout. Please note that we cannot deliver to P.O. Boxes. Delivery times are quoted on the basis that the product is in stock. All orders placed with Croquet Online Ltd will be despatched next day.

Orders placed via the company website can be paid with either a credit or debit card. Credit or Debit card payments are handled via Protx and HSBC. Payments are handled by their secure servers and you will be directed to Protx's website at the payment stage of checkout. The company uses carriers and postal services to deliver goods and the company shall not be liable for any loss or damage suffered by the purchaser through any delay in delivery caused by such companies.

C. Retention of Title

The Company and the purchaser agree that title shall transfer to the purchaser only when the goods have been paid for in full. The company shall be entitled to require the purchaser to deliver up the goods until such time that all due payments have been made in full. The purchaser shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.

D. Risk

As soon as the company has delivered the goods, the purchaser is responsible for them, until such time as the goods are delivered back to the company or the company's agent, in the event of cancellation or refund.

E. Cancellation

Under the terms of the distance selling regulations 2000, the purchaser has a cooling off period of 7 days. The cooling off period commences the day after the delivery of the goods to the purchaser or the collection of the goods by the purchaser and the period ends 7 working days later. In such circumstances, the purchaser must inform the company in writing before the end of the 7th working day following delivery. The purchaser is responsible for the safe storage of the goods whilst in his care and the cost of returning the goods to the company. In the circumstance of a non-faulty product, the product must be returned without damages, any use or tampering with the original packaging otherwise they will not be accepted and a refund not permitted.

F. Circumstances beyond our Control

The company reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of the company and the company shall not be held liable for any breach of contract resulting from such an event.

G. Law

These terms and conditions shall be construed in accordance with UK law.

What is your privacy policy?

The following constitute terms and conditions of use of our website. Terms may be changed, deleted or added at any time. You as the customer are bound by these terms, conditions, and/or alterations. We constantly strive to perfect our products and website, and therefore welcome your feedback and suggestions. We have developed this policy because we want you to feel confident about the privacy and security of your personal information.

We are committed to protecting your privacy

This site and its contents are provided on an "as is" basis and imply or assert no warrantees of any kind, including but not limited to, warranties of title or implied warrantees of merchantability or fitness for a particular purpose. Croquetonline.com does not warrantee or guarantee that this site or its contents are error-free or free of viruses or other harmful components.

Price and availability are subject to change without notice

In using this site, you acknowledge that you are assuming full responsibility for all costs associated with all necessary repairs or servicing of all equipment used to facilitate your participation in this website. No agents, including but not limited to, officers, directors and employees will be liable for any damages of any kind related to your use of this site.

The Use of Personal Info

At Croquet Online Ltd, we respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information on croquetonline.com. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation beyond Croquet Online without your explicit permission. However, we will use email to send you messages about outstanding orders. We may also use email to keep you up to date with news about our site. If you do not want to be kept informed in this way by email, please click the unsubscribe link at the bottom of all emails.

Security

We use Protx and HSBC to handle all online payments.

Third party sites

Third party Internet sites that you can link to through croquetonline.com are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. Croquet Online accepts no responsibility or liability for these sites.

Copyright and trademark statement

i) Unless otherwise indicated, the written materials, illustrations, designs and photographs found on this website are exclusive to and are protected and/or copyrighted by U.K. and international copyright laws.

ii) You may read, print and download it for private use only.

iii) You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.

iv) You may not commercialise or otherwise copy it without our permission.

v) Use of this site is subject to our terms and conditions of use.